• PRIVACY POLICY
• Native Gardener is committed to protecting the privacy of its website visitors and clients. This Privacy Policy outlines how personal information is collected and used, and how you can exercise your privacy rights.
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• How to contact Native Gardener
• If you have any questions about this Privacy Policy or would like to get in touch to discuss, please use the contact details provided on the contact page.
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• How personal data is collected
• This Privacy Policy applies to personal data collected by Native Gardener in the following ways:
• - Contact details provided by clients or prospective clients when requesting information about products or services, either via phone, e-mail, online forms, or face-to-face.
• - Contact details provided by website users when subscribing to the Native Gardener newsletter.
• - When you enter a contest or giveaway on the Native Gardener website or social media platforms.
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• The types of personal data collected can include the following:
• - Email
• - First name
• - Last name
• - Address / suburb
• - Phone number
• - Social media handle
• - Any other contact details provided by you.
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• No credit card information is stored by Native Gardener on any of its servers.
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• How your personal data is used
• Your personal data may be used for the following purposes:
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• - To fulfill a query, request for services and/or to administer requested services. This would be for the performance of a service, contract or agreement.
• - To maintain records of prospective, current and past clients.
• - To track your use of Native Gardener's website and interaction with its newsletters. For example, to understand which newsletter content is most popular with subscribers, which helps Native Gardener to ensure content continues to be of interest to clients and prospective clients.
• - To send email newsletters to subscribers.
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• About Native Gardener's email newsletter
• Native Gardener's newsletter is sent via email to those who opt in to the subscription. The newsletter is sent via an email marketing platform that also stores your information. Recipients can unsubscribe at any time by clicking on the unsubscribe link on any of the newsletter emails, or alternatively by emailing kiaora@nativegardener.co.nz.
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• Your rights concerning your personal data
• You have the right to access, modify or request the removal of any personal data Native Gardener may hold for you. If you would like to exercise any of these rights, or are concerned about the manner in which Native Gardener has collected and used your personal data, please present your request or concerns in writing. Proof of identity may be requested.
• Email: kiaora@nativegardener.co.nz.
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• How your personal data is kept secure
• The protection of your personal data is taken seriously, and as such personal data is always stored in a secure environment to prevent unauthorised access. Native Gardener may at times use external data service providers to process personal data on its behalf. When doing so, there will be an agreement in place to protect the data. Any data transfers to external service providers are conducted by secure means. Native Gardener may also partner with other businesses or sub-contractors to fulfil a service (for example, a green waste service, tree felling company or landscaper). In these circumstances personal data is shared on an as-needed basis with the relevant third party. This would normally include property address only, but in some instances could also include your name, address, and contact details. Such instances would be disclosed in advance of personal data being shared, and personal data would be subject to the third party's privacy policy.
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• In some circumstances Native Gardener may be provided with information by third parties. In such instances Native Gardener will take reasonable steps to ensure that you are made aware of the information provided by the third party.
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• Feel free to get in touch if you’d like to know which service providers Native Gardener is working with.
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• Sharing and storing of your personal data
• Native Gardener will only disclose your information as authorised by you, as required by law, or where required in order to provide a service. Native Gardener will not sell, rent or lease your information with third parties.
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• Personal data will only be stored for as long as is necessary, and this will vary according to the purpose it is used for. Subscribers who are not engaging with the newsletter content will be routinely removed from the database.
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• Log files
• As is common with other websites, log files are stored on the web server saving details such as the visitor's browser type, referring page, country and time of visit. Cookies may be used to remember visitor preferences when interacting with the website.
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• External links and third party services
• Browsers who use a link on the Native Gardener website to visit another website will be subject to that website's rules and policies. Similarly, browsers who request a service from a third party (regardless of whether the third party was referred by Native Gardener), will be subject to the third party's rules and policies. Native Gardener's Privacy Policy will no longer apply.
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• Updates to this Policy
• Native Gardener's Privacy Policy is routinely monitored and updated to take account of changes to processes or regulations. You are encouraged to review it periodically. Any major or important changes to this Policy will be communicated to you where possible.
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• Last updated: May 2023